beforeyou ask

drops
monthly
returns
faults only

If the answer is not here, write to us — it reaches the person who made the piece.

how do i get early access?

Join the list. It gets the password twenty-four hours before everyone else, and that is the only way in early.

how long does shipping take?

It depends on the piece, and the product page says which it is: pre-made and in stock ships in one to two days, pre-made in a small batch in one to two weeks, and a pre-order — made after you buy it — in two to three weeks. Either way a tracking number is emailed the moment the label is made.

do you ship internationally?

Not yet — we ship within the United States only for now.

can i return something?

All sales are final. Nothing here is restocked, so there is no second cut sitting in a warehouse to swap yours for, and we cannot take a piece back for fit or a change of mind. The exception is a fault — if something arrives damaged, faulty, or simply the wrong item, write to us within seven days of delivery and we will sort it, with the return postage on us.

can i exchange for another size?

No — every piece is a closed run, so there is nothing to exchange into. Measurements sit on each product page, taken from the piece itself. If you are between sizes, write to us before you order and we will tell you honestly how it runs.

how do i track my order?

The tracking number is emailed to you as soon as the label is made. There are no accounts here, so there is no order page to log into — if the email never arrived, write to us with your order number and we will chase it.

how does sizing run?

Measurements sit on each product page, taken from the piece itself. Where a cut runs large or small we say so there rather than here, because it changes drop to drop.