Shipping + Returns

Shipping
We ship within the United States only, from New York. Every product page says which of these applies to the piece: a pre-made piece that is in stock ships within 1–2 days of the order date, a pre-made piece made in small batches ships within 1–2 weeks, and a pre-order is made after you buy it and ships within 2–3 weeks. Either way a tracking number is emailed the moment the label is made. Nothing here is restocked, so a piece ships once and does not come back into stock.

Returns — all sales are final
Every piece is made in a closed run, and none of it is restocked. There is no second cut sitting in a warehouse to swap yours for, so we cannot take a piece back because it did not fit or because you changed your mind. We would rather say that plainly than bury it.

Before you order
A size chart, taken from the piece itself, sits in the product photos where we have one. If you are between sizes, write to support@nmpnewyork.co before you order and we will tell you honestly how it runs.

Damaged, faulty, or the wrong piece
This is the exception, and it is a real one. If your parcel arrives with a manufacturing fault, damage that happened in transit, or the wrong item inside it, tell us within seven days of delivery. Email support@nmpnewyork.co with your order number and a photograph if you can take one.

Once we have confirmed it, we replace the piece if a replacement still exists and refund you in full if it does not. Either way you are not paying to send it back — a prepaid label comes back to you with the return address already on it. Please write to us before sending anything; a parcel that arrives unannounced has no order attached to it, and we may not be able to match it to you.

Refunds
Where a refund is due, it goes back to the card you paid with. We aim to issue it within three business days; your bank may take a few more to show it.

Exchanges
There are none. A closed run means there is nothing to exchange into.

Cancelling
If you need to cancel, write to us as fast as you can. If the order has not been packed yet we will cancel it and refund you in full.

Full detail is in our refund policy and terms of service. Anything unclear, ask: support@nmpnewyork.co.