Shipping + Returns

Shipping
We ship within the United States only. Orders leave once a drop is packed; you get a tracking number by email the moment yours does. Nothing here is restocked, so a piece ships once and does not come back into stock.

Returns
Thirty days from the day your order arrives. If it is not right, we take it back, and it costs you nothing to send it.

What can come back
Unworn, unwashed, tags still attached. That is the whole list. You do not need the original packaging and you do not need a receipt — the order number is enough, and if that has gone, the email address you ordered with will find it.

How to start one
Email hello@nomorepromisesny.com with your order number and which piece is going back. A prepaid label comes back to you with the return address already on it. Please write to us before sending anything — a parcel that arrives unannounced has no order attached to it, and we may not be able to match it to you.

Refunds
Once the piece reaches us and has been checked, the refund goes back to the card you paid with. We aim to do that within three business days of it landing; your bank may take a few more to show it.

Exchanges
Nothing here is restocked, so an exchange depends entirely on what is left when you write. If your size is still there, we will hold it while your return travels. If it has gone, we refund you instead.

Damaged, faulty, or the wrong piece
Tell us as soon as you open the parcel, with a photograph if you can. We replace it if a replacement exists and refund you if it does not, and either way you are not paying to send it back. This sits outside the thirty days.

Anything unclear, ask: hello@nomorepromisesny.com.